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Related post MSN Adcentre Sucks Part 1
After about 2.5 weeks of calling the Adcenter customer support I finally got an answer today. MSN Adcenter displayed ads that I had paused a week back. Apparently their system cannot pause the ads the moment you click on pause , ( They actually told me that their system was not as advance as Google to pause ads instantly ) the ads stop after about 2 hours of displaying & burning your PPC budget. And in extreme cases it can keep running till you figure it out and call their help centre to stop it.
My ads kept running till I happen to see them on MSN search. The ads wont stop till they figure it out which may take 5-7 days ( which I was told during my initial caonversation with them ) or may take 2.5 weeks like in my case. They refunded me USD 39.70 for the ads that generated clicks after they were paused.
Their system is in a total mess, if you advertise with them I can only recommend you to keep a tight watch on your displayed ads. I ve stopped all my PPC campaigns on MSN after this incident.
I’ve been using MSN Adcentre to market a few affiliate products. I have a total of 12 campaigns running running MSN Live, a month back I had stopped 4 of the campaigns as I did not see any monetary results from the search results.
While i happen to check out competitive products on MSN I happen to see my paused ads appear on MSN searches under sponsored links. I quickly logged into my MSN adcentre account to check if i had resumed the paused campaigns. The MSN dash board showed that the campaigns were paused.
I checked out few other competitive searches in the same product category for my other paused campaigns. The search result showed that of the 4 campaigns that were paused a month back, two of them were still showing the ads on MSN.
I immediately called up MSN contact centre and told them about this issue. They seemed very co operative and told me that they would check out the issue and revert to me at the earliest . Well , its been about 2 weeks and several follow up calls to their contact center, the answer that I get is that the technical team is still figuring out the issue for my account.
MSN seems to be struggling with their paid search engine, i wonder how many of my paused campaigns would have been live on MSN before I noticed this issue.
I ve stopped all my paid campaigns on MSN till I get a revert from them. The way its been handled by them does not look like they are interested in resolving this issue.
Did anyone have a similar issue or experience with MSN Adcentre ? Please leave your comments, help other fellow bloggers know more on this issue.
